Frequently Asked Questions

Everything you need to know about our digital designs and services.

What file formats are included with my purchase?

Each digital download typically includes SVG, DXF, PNG, and EPS formats to ensure compatibility with Cricut, Silhouette, and other major cutting machines.

How will I receive my digital files?

Immediately after your payment is processed, you will receive an email with a download link. You can also access your files at any time through your account dashboard.

Can I use these designs for commercial projects?

Yes, our standard license allows you to create and sell physical products using our designs. However, digital resale or redistribution of the files themselves is strictly prohibited.

Do you offer refunds on digital products?

Due to the nature of digital downloads, we generally do not offer refunds. However, if you experience a technical issue with a file, please contact us and we will resolve it immediately.

Are the designs optimized for easy weeding?

Absolutely. All Craft House SVG designs are professionally tested and optimized with clean lines to ensure a smooth cutting and weeding experience for our customers.

What should I do if my file appears 'broken' in my software?

Most issues are caused by incorrect importing. We recommend unzipping the folder first and ensuring you are opening the SVG file specifically for layered projects. Our support team is available if you need further assistance.