Returns & Exchanges
At Craft House SVG, we want you to be completely satisfied with your digital assets and crafting supplies. If your purchase doesn't meet your expectations, we offer a straightforward 30-day return policy for physical goods and technical support for digital downloads.
Initiate Your Request
Contact our support team within 30 days of purchase with your order number and the reason for the return or exchange.
Verification and Approval
Our team will review your request to ensure it meets our quality standards; for digital files, we will verify that the download link has not been excessively accessed.
Return Shipping
For physical craft supplies, package the items securely in their original packaging and use the prepaid shipping label provided by our team.
Receive Your Refund
Once your return is processed, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing